RETURNS + EXCHANGE

At STRYKE FIT we hope you love our product as much as we do but we have a returns policy in place if you are not 100% happy with your purchase.
STRYKE.FIT will provide a full refund or size exchange for all full-price items that adhere to the below conditions.

 

CONDITIONS FOR RETURNS:
            1.  Item(s) must be returned within 10 days of receiving your order.
            2.  All original tags must remain attached to the garment and the garment must be in the original packaging.
            3.  Item(s) must be unworn, unwashed, and returned in the original condition.
Item(s) purchased on discount due to a sale, special offer, or discount code, are final and cannot be returned for a refund. The only exception being if the item is faulty.

 

HOW TO RETURN AND EXCHANGE ITEMS
1. Please contact our Customer Care Team via hello@strykefit.com.au and provide the below details for your returns request.
     * Invoice details
     * Customer name
     * Payment details -refunds can only be paid to the credit card used at purchase
     * Reason for your return or exchange. If your item is faulty in any way, please include photos of the fault.
2. We will email you within 48hrs with confirmation of your return request.
3. Ensure all tags are attached and the garments are placed in the original packaging.
4. Ensure the items are unworn, unwashed, and not altered in any way, the garments are to be in the original condition.
5. Send the item(s) back to us by Registered Post with a tracking number. Please ensure you hold on to the tracking number to ensure a safe return. The cost of return postage must be paid by the customer at the time of returning the purchase. Original expenses associated with postage shall not be refunded on any return items.
6. Post your item to:
         STRYKE FIT RETURNS
         UNIT 2
        80 TOWNSHIP DRIVE
        WEST BURLEIGH
        QUEENSLAND
        AUSTRALIA 4219
7. Once received, if we discover the item is not in its original condition, we reserve the right to refuse a refund or exchange.

 

FAULTY OR INCORRECT ITEMS
We're extremely sorry you've received a faulty or incorrectly shipped garment. Please follow the below steps to return your purchase.
 
HOW TO RETURN AND EXCHANGE ITEMS
1. Please contact our Customer Care team via hello@strykefit.com.au, providing the below details for your returns request.
    * Invoice details
    * Customer name
    * Payment details -refunds can only be paid to the credit card used at purchase
    * Reason for your return or exchange. If your item is faulty in any way, please include photos of the fault.
2. We will email you within 48hrs to confirm if your return request is approved.
3. A pre-paid bag will be sent to you to return the product. Once you received the pre-paid bag, pack the product into the bag and post them to any post office/ or post box. 
4. Post your item to:
      STRYKE FIT RETURNS
      UNIT 2
      80 TOWNSHIP DRIVE
      WEST BURLEIGH
      QUEENSLAND
      AUSTRALIA 4219
5. If the garment has been incorrectly shipped, please ensure all tags are attached and the garment is placed in the original packaging. Items must be unworn, unwashed, and not alter in any way, garments to be in the original condition.
6. Once we receive the parcel, we will notify you to advise when you will receive an exchange or refund. If a credit has been approved please allow 5-10 business days from the day we have processed the refund for your account to be credited.